Return Policy

Attention

SecurityIng promise one year warranty and one month guarantee of replacement. Expect the quality responsibility, we won’t replace or return product in case of the following situations:
1). Products which do not belong to our company or lack of signal mark.
2). Products over the Validity period.
3). Improper use or manually abuse or damage during transportation.
4). RMA (Return Merchandise Authorization) products are damaged by improper packing and rough handling on the way to return

Return procedures:

1) Make sure the product you will return are all with our series number label and is in validity period.
2) contact +86(755)29523815 or securitying@epathchina.com to gain a RMA number, the RMA number will allow your reseller to track your return much easier and help them expedite processing your request.
3) Take picture of the RMA on spot and email back to clearly prove the defective problem
4) We confirm the RMA with report back and give you the delivery address for return
5) After receiving your RMA number, pack the RMA products in good condition with the original box to avoid further damage during transportation
6) After receiving RMA goods, we will test it and give you test report, showing the RMA problem by engineer advice.
7) Replace and advise you the delivery information.